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Clare Evans @clareevans
says
9 June 2010
Give them your full attention and indicate that you’re listening and focused on what they’re saying.
Listen to the tone of their voice and the words that they use.
Don’t impose your thoughts, feelings and opinions on what is being said.
Ask open questions to encourage discussion.
Use a deeper level of listening to understand what’s ‘really’ being said. Use your intuition as much as your sense of hearing.
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