The principle I try to follow is ‘reduce the random’. By that I mean try to react to demands or requests less by putting in a buffer between the incoming request (which it’s often too easy to say ‘yes’ to) and the response. So if something comes up or someone asks me to do something, I aim to act on it the following day.

This gives me time to think, takes the emotion out of my response and helps me to know the limit of what I’m doing each day.