Posts Tagged ‘listening skills’

• PAYING attention to the views of customers or service users.
• PUTTING the organisation’s success ahead of your own agenda.
• Being PERSISTENT in achieving the outcomes you want.
• PROVIDING opportunities to others for self development and growth.
• Listening to the views of other PARTIES.

What else would you add?

Duncan Brodie of Goals and Achievements helps accountants and health professionals to achieve success and realize their professional potential through being highly effective leaders and managers. For more information and to sign up for his free audio e-course click here

1. Focus on listening rather than multitasking.
2. Don’t jump to snap judgements.
3. Clarify understanding by summarising periodically.
4. Pay attention to body language as it may give clues to disconnects between what is being said and what should be being said.
5. Acknowledge the other person’s feelings, especially when handling difficult staff.
6. Don’t let your own need to be right or have the last word get in the way of listening.

What else from your experience would you add to the list?

Duncan Brodie of Goals and Achievements helps accountants and health professionals to achieve success and realize their professional potential through being highly effective leaders and managers. For more information and to sign up for his free audio e-course click here

Listening is one of the most highly prized skills in the work place.  Yet unlike reading and writing, we are never taught how to listen.  Improving your listening skills can make a huge difference both at work and more generally in relationships.  Given that you are not trained in listening, what simple steps can you take straight away to develop these skills?

Start Noticing

Chances are that in business you attend a lot of meetings.  It is likely that in those meetings there is a lot of talking but not a lot of listening.  People believe that if they are talking they are contributing.  They therefore make remarks just to feel like they are contributing.

Start noticing how much time you and your team put into listening in the work place.

Avoid Interrupting

How often do you see someone in full flow explaining something important when another person interrupts them?  Chances are that you (and indeed all of us) interrupt from time from time to time.  The problem is:

• The other person is less likely to listen to you

• If you interrupt when another person is in mid flow they lose their train of thought

Set yourself a challenge of not interrupting and see what difference it makes to your contributions and quality of decisions.

Stop Finishing Other Peoples Sentences

Sometimes it can be helpful to fill in gaps for someone if they are stuck.  Do it too often and it becomes a real irritation.  Even worse, you could end up putting your foot in it and reminding the other party of something that they may have forgotten about (like a time the service was not as good as they would not have liked).

Stop Trying To Points Score

How often you have been asked a question and then as you give your answer, the other person starts to tell you what they believe is an even better story related to them?  If you ask someone a question, by all means share your experiences to build rapport, but not to appear superior.

Don’t Jump In Too Quickly

On many occasions people just want to be heard.  They are not looking for your advice or suggestions.  A common mistake that many people make when it comes to listening is to jump in too quickly offering their view.  Make sure that you have given the other person the opportunity to be heard and only then offer your suggestions.

Reflect Back

When listening, it is often useful to reflect back in your own words what you understand from what has been said.  The key benefits of reflecting back include:

• The other party recognises that the listener is trying to understand

• It allows the opportunity to clarify

Listening is a highly sought after attribute in managers and leaders.  By making some simple changes, you can start to excel in this area.   What tips would you add?

More and more organisations are looking to add coaching to their learning and development offering.  So what are some of the common challenges that can be tackled by coaching in organisations?

Winning the war for talent

In many businesses there is a constant challenge of recruiting and subsequently retaining the best people.  Coaching can help to build relationships in the organisation and also give a strong message to employees and potential hires that people development is taken seriously.

Leadership development

Many employers offer opportunities to employees to gain professional qualifications, masters levels degrees and participate in the in-house development programmes.  All of these will work for employees but for some the opportunity to work one to one with someone else is much more effective.  It allows open dialogue and attention to be focused on those areas of improvement that will deliver greatest impact.

Increasing productivity

The opportunities here are almost endless.  Someone could be work with a coach on work organisation, delegation, time mastery, project planning, process re-design, goal setting, decision making to name just a few.

Communication

Like productivity the opportunities in the area of communication are significant.  It might be presenting a new strategy, getting buy-in to a change programme, asking more effective questions when handling conflict,improving presentation skills, listening more effectively or even how to write in a more compelling way.

So what other areas would you add to the list of challenges that can be tackled by coaching?  Leave a comment with your thoughts.