Archive for the ‘Communication’ Category

Teams, as we know, have the potential to contribute significantly to organisational performance. On the other hand they often fail to deliver to optimal performance levels.

While there may be whole host of barriers to success, I have found that some of the real barriers include the following:

• A Lack Of Listening

  So often people say that the problem is a lack of communication. Yes, communication matters but what I have found is the real barrier is the inability to listen to each other. When we stop listening, we close our mind to insights and ideas that could make a big difference.

• The Know It All

  You might have met this person: the individual who has the answer to every possible challenge that the team could have or face. The trouble is, they tend to steam roll through their ideas and end up alienating people.

• Pessimism

  Achieving anything of significance is tough and let’s not pretend otherwise. At the same time, if you are overly pessimistic you never do anything because you worry as to if you are doing the right thing.

• Promising A Lot, Delivering Little

  The people who used to frustrate me were the people who promised to do a lot of things but just let the team down time and time again. If you are the leader, you need to hold these individuals to account.

• A Lack Of Trust

  Trust takes time to build and can be destroyed in minutes. Delivering what you say and going out of your way to help others builds and maintains trust.

I would love to hear your experiences of what gets in the way of team success and, if you have a moment, I invite you to leave a comment.

Duncan Brodie of Goals and Achievements helps accountants and health professionals to become highly effective leaders and managers. He invites you to take advantage of his free audio e-course Leadership Success at www.goalsandachievements.co.uk

Ever noticed how much a challenge it seems when people are asked to present.  There are of course many things that contribute to successfully getting our message across but in my experience their is one big barrier that gets in the way.  Watch this 2 minute video to find out what.

 

If you have enjoyed the video and have some insights of your own, why not leave a comment.

Duncan Brodie of Goals and Achievements helps professional people to breakthrough the glass ceiling and realise their profesional potential.

In the Den businesses are seeking investment in their product or service.  So what were the key presentation lessons from the first week of the 2009 series?

1. Make sure that you demonstrate your track record when presenting
2. Don’t take big risks when making a pitch.  Focus on presenting professionally and in a business like way
3. Be willing to respond openly and transparently to questions
4. Focus on building rapport and avoid conflict
5. Be clear about the difference between a concept and a business

Listening is one of the most highly prized skills in the work place.  Yet unlike reading and writing, we are never taught how to listen.  Improving your listening skills can make a huge difference both at work and more generally in relationships.  Given that you are not trained in listening, what simple steps can you take straight away to develop these skills?

Start Noticing

Chances are that in business you attend a lot of meetings.  It is likely that in those meetings there is a lot of talking but not a lot of listening.  People believe that if they are talking they are contributing.  They therefore make remarks just to feel like they are contributing.

Start noticing how much time you and your team put into listening in the work place.

Avoid Interrupting

How often do you see someone in full flow explaining something important when another person interrupts them?  Chances are that you (and indeed all of us) interrupt from time from time to time.  The problem is:

• The other person is less likely to listen to you

• If you interrupt when another person is in mid flow they lose their train of thought

Set yourself a challenge of not interrupting and see what difference it makes to your contributions and quality of decisions.

Stop Finishing Other Peoples Sentences

Sometimes it can be helpful to fill in gaps for someone if they are stuck.  Do it too often and it becomes a real irritation.  Even worse, you could end up putting your foot in it and reminding the other party of something that they may have forgotten about (like a time the service was not as good as they would not have liked).

Stop Trying To Points Score

How often you have been asked a question and then as you give your answer, the other person starts to tell you what they believe is an even better story related to them?  If you ask someone a question, by all means share your experiences to build rapport, but not to appear superior.

Don’t Jump In Too Quickly

On many occasions people just want to be heard.  They are not looking for your advice or suggestions.  A common mistake that many people make when it comes to listening is to jump in too quickly offering their view.  Make sure that you have given the other person the opportunity to be heard and only then offer your suggestions.

Reflect Back

When listening, it is often useful to reflect back in your own words what you understand from what has been said.  The key benefits of reflecting back include:

• The other party recognises that the listener is trying to understand

• It allows the opportunity to clarify

Listening is a highly sought after attribute in managers and leaders.  By making some simple changes, you can start to excel in this area.   What tips would you add?

It is claimed that some people fear giving a presentation more than death.  So what are my top tips for delivering a great presentation?

1. Check the equipment in advance
2. Make sure you know how to load the presentation
3. Take a few minutes to relax before giving a presentation
4. Don’t try to memorise words, just remember your headline and key messages
5. Pace yourself
6. Try not to be too serious- remember it is not life or death
7. Have fun

What tips do you offer when it comes to delivering a great presentation?